Returns, Replacement & Refunds

At Nylecart, your satisfaction is our top priority. We understand that sometimes a product may not arrive in perfect condition. That’s why we’ve created a clear and simple replacement-only policy to ensure a hassle-free shopping experience.

Please read the policy carefully before making a request.

🔁 Return Policy

We accept returns only in the case of damaged or defective products.

Conditions:

  • You must inform us within 3 days of delivery.

  • Items must be returned within 7-10 days from the date of delivery.

  • Products must be unused, in original packaging, and in their original condition.

  • A parcel opening video is mandatory for any return request. Without it, we cannot process your request.

🚫 Non-returnable items include:

  • Clearance or final sale items

  • Perishable goods (e.g., food items)

  • Gift cards

  • Items damaged due to misuse or missing parts

📦 Return shipping is the customer’s responsibility unless the product is defective, damaged, or incorrect.

🔄 Replacement Policy

If your order arrives damaged, defective, or incorrect, we’re happy to replace the item at no additional cost.

To request a replacement, within 24 hours of delivery:

  1. WhatsApp us at +91 7011699254

  2. Provide your order number

  3. Share a brief description of the issue

  4. Send a parcel opening video (mandatory)

  5. Attach clear photos of the damaged or incorrect item

Once verified, we’ll process your replacement promptly.

💰 Refund Policy

❗ Refunds are not available at Nylecart.

We only offer replacements in cases where a product is defective, damaged, or incorrect.

If you do not wish to receive a replacement, no refund will be issued.

🚚 Return Shipping Information

All returns must be shipped to our warehouse:

Return Address:
Nylecart, T-41, New Friends Colony,
New Delhi – 110025
📞 Note: 8080 72 8833 (Warehouse receiving only – do not call this number for return queries)

  • We do not provide reverse pickup services.

  • Use a trackable courier service to avoid lost returns.

📩 How to Start a Return or Replacement Request

To begin a return or replacement:

  1. WhatsApp us at +91 7011699254

  2. Include your order number

  3. Describe the issue

  4. Attach a parcel opening video and any supporting photos

Our customer support team will guide you through the next steps.